Suntech Terms and Conditions of Use

Please read these Terms and Conditions our website in order to understand how they may affect the use of any products and services that we offer to you.

This website is run by Starsun Import Export based in South Africa, registration number 1992/015325/23. Any further queries regarding our conditions of use, Privacy Policy, or the Returns policy can be directed to our support staff by clicking on the “Contact Us” link in the menu.

By using this online store, you agree and accept the Terms and Conditions, as set out below, without modification, reservations or changes. By using this website you agree that these Terms and Conditions apply as the final agreement with us, should you wish to make a purchase.

The use of this website is entirely at your own risk. We do not guarantee that the use of the website will be without any errors, interruptions or that the servers that make the website available are virus free at all times. No liability will be accepted by us for damage or loss of any kind arising from the access or use of our website.

All goods are sold strictly with payments through electronic funds transfer (EFT) only. No products will be dispatched until full payment has been received and the payment has been confirmed by the relevant banks. Final order confirmation is required via email.

Every effort is made to ensure the accuracy of information contained in the online store. Discrepancies can arise due to model changes, and stock availability. We cannot be held liable for items supplied that are not to the specification described. Prices are subject to change without notice.

All rights relating to logos, text, images, data, information or other material used on this website are for viewing purposes only. Any unauthorized use, changes or copying is prohibited.

We will not distribute, sell or share any personal information provided on this website with anyone else and will be restricted to the use on this website and the transaction processed on it. We reserve the right to communicate with you regarding information that may be required relating to the products as a result of using this website.

RETURNS

We provide a 7 days return policy under the following terms and conditions. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within a certain amount of days.

Late or missing refunds
If you haven’t received a refund, please contact us using the contact us page.

Sale items
Only regular priced items may be refunded, unfortunately sale items and consumable items (eg. inks and toner) cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using the contact us page and send your item to: Unit2, 28 Benoni Road, Benoni Small Farms, Benoni, GP, 1509, South Africa.

Shipping
To return your product, you should mail your product to: Unit2, 28 Benoni Road, Benoni Small Farms, Benoni, GP, 1509, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us using the contact us page or mailing us at: Starsun Import Export, Unit2, 28 Benoni Road, Benoni Small Farms, Benoni, GP, 1509, South Africa

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 5 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer using the contact us page or by mail at Starsun Import Export, Unit2, 28 Benoni Road, Benoni Small Farms, Benoni, GP, 1509, South Africa